EMT Practice Test

1. Question Content...

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Question1: Which two feature licenses can be assigned to a user record in Salesforce?
Choose 2 answers

Question2: Universal Containers has two sales groups. Each group has its own unique sales process.
How can an administrator ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?

Question3: Universal Containers has a custom object named Feedback which is used to capture Users' candid comments about their experiences at work. The sales team manager and all representatives have roles in the role hierarchy with sales representatives directly under the sales team manager. HR requires that all Feedback records be private to each User. Managers should NOT have access to subordinates' Feedback records.
Which action should an administrator take to ensure this requirement is met?

Question4: Which set of standard objects are children of the Account object in a many -to -one relationship?

Question5: Which setting on a profile makes a tab not accessible on the All Tabs page or visible in any app, but still allows a user Multiple Books to view records that would normally be found under this tab? "

Question6: Universal Containers has activated Web -to -Case on their corporate website. IT configured Auto -Response to thank the customer for logging the case and activated Assignment Rules based on the state (USA) in which the customer resides. Case ownership is therefore determined and routed to the corresponding queue - North, South, East, or West. Customer Cases that do not meet the existing criteria should be assigned to Queue - World. Which solution will satisfy this requirement?

Question7: A system administrator wants to ensure that unique data is always input into a specific field.
Which two field properties should be configured?
Choose 2 answers

Question8: Universal Containers wants to ensure that Its org Is secure and has asked an Administrator to configure password requirements for its users. Which three actions are Administrators able to configure?
Choose 3 answers

Question9: what does campaign Influence allow a user to do?

Question10: What are two capabilities of the content delivery feature of Salesforce Content?
Choose 2 answers

Question11: Universal Containers needs to upload 1 million new Account records to Salesforce.
What should the Administrator recommend to perform this data upload?

Question12: Universal Containers uses Accounts In its Sales process but only some users have access to them. New users require Read access to Accounts. Two of the new users require Edit access as well.
How should an Administrator configure access for the new users?

Question13: Which two ways allow a sales user to relate an opportunity to a campaign?
Choose 2 answers

Question14: Sales executives at Ursa Major Solar (USM) frequently schedule virtual and remote meetings with key customer stakeholders.
USM wants to track activities for this meeting category to clearly display customer meetings in the account, contact, or opportunity page layouts, as well as adding this data to reports.
What should the administrator do to meet this goal?

Question15: Users in separate departments are able to see and edit different fields on Opportunities. The Sales team can edit all fields on the Opportunity while the Support team has read-only access to these fields.
Where is field -level Security controlled for users on these teams?

Question16: A new custom object called Manufacturers has been created for Universal Containers.
Where should a System Administrator adjust how the object appears when it is found in the global search?

Question17: A competitor recently lost valuable data due to a power outage, so Universal Containers (UC) has decided to ensure that its Salesforce data is backed up. Which two statements should the Administrator make to UC?
Choose 2 answers

Question18: Users cannot save email templates In the "Unfiled Public Email Templates" folder. How could a System Administrator allow users to save emails to this folder?

Question19: Universal Containers uses a Private data access model for Cases. Support agents own cases and occasionally product specialists need access to cases in their product line. Which two actions will result in the needed access?
Choose 2 answers

Question20: The head of marketing at Ursa Major Solar uses a spreadsheet of email addresses obtained from the company website. The administrator needs to ensure that this spreadsheet stays updated by using the Data Import Wizard.
Which set of fields are required to update the contact with the new email address7

Question21: HOW Can an administrator capture custom lead data on the converted contact when converting a lead?

Question22: A Sales Manager wants all Sales Users in the department to see a Dashboard that displays Total Closed/Won Opportunity Amount by User on a monthly basis. The Opportunity sharing model is private. How can the Administrator meet this requirement?

Question23: Which three types of customization can be done on Activities (tasks and events)?
Choose 3 answers

Question24: How can an administrator allow all internal users to view a dashboard as a Sales Manager within a sales region?

Question25: Universal Containers has created a new custom object called Regulations that is a child of the Account object. All users want to view Regulations when viewing Accounts with the Sales Account Page Layout. How should a Salesforce Administrator provide access to Regulations on the Sales Account Page Layout?

Question26: The administrator at Universal Containers will create a custom field to track a specific Tier 2 support user on a case record.
Which data type should be used when creating this custom field?

Question27: How can a new System Administrator quickly provide access to adoption reports and dashboards for managers?

Question28: What are two good use cases for a Salesforce approval process?
Choose 2 answers

Question29: Universal Containers has just restructured its Sales Department. Records that the sales manager expects to see are not showing up in the new Opportunity Report. Which three questions should the Administrator ask to troubleshoot this issue?
Choose 3 answers

Question30: What are two considerations when configuring the lead conversion process?
Choose 2 answers

Question31: The VP of Marketing wants Sales Reps to get updates when materials are updated in the Marketing library. What feature should an Administrator recommend7

Question32: Where can a system administrator assign a page layout?
Choose 2 answers

Question33: Marketing has requested that the System Administrator update contacts with a spreadsheet of email addresses obtained from the company website. Which set of fields are required to update the contact with the new email address using the Data Import Wizard?

Question34: Ursa Major Solar is a Canadian company that has the following set up in Salesforce:
* They have activated Web-to-Case on their corporate website.
* Auto-Response is configured so that customers are thanked for logging the case and activated Assignment Rules based on the province (CANADA) in which the customer resides.
* Case ownership is therefore determined and routed to the corresponding queue - North, South, East, or West.
Customer Cases that do NOT meet the existing criteria need to be assigned to Queue - World. Which solution will satisfy this requirement?

Question35: The Support team has asked the administrator to create a guided process that allows the rep to use scripted screens to collect the appropriate information.
Which tool should the administrator use7

Question36: The sales manager at Universal Containers wants three users to have read and edit access to campaigns. How should the administrator fulfill this requirement?

Question37: The Support Manager wants to send an automatic email to the Case Contact when a case is closed. Which automation tool can the administrator use?

Question38: Universal Containers has decided to offer a partner its products at a discounted rate applied to all opportunities. What should the Administrator do to make sure that the appropriate prices are applied to products on opportunities for this partner?

Question39: An Administrator needs to create a Sales Process for and..
What are three considerations for this process?
Choose 3 answers

Question40: HOW Can an administrator capture custom lead data on the converted contact when converting a lead?

Question41: Which two actions can be completed with a workflow field update?
Choose 2 answers

Question42: A Salesforce Administrator is creating a new user.
What should the Administrator consider when selecting the Username?

Question43: What should an administrator consider when setting up Case Feed?

Question44: As part of a Salesforce Stakeholder meeting, the CTO of Universal Containers asks the System Administrator to provide information for Total Salesforce Licenses, Used Licenses, and the Remaining Salesforce licenses. Where would a System Administrator find this information?

Question45: Universal Containers wants to understand all of the configuration changes that have been made over the last six months. Which tool should an administrator use to gather this information?

Question46: universal containers (UC) has a Web -to -Case form on its Lightning Customer Community.
UC wants to separate Cases into the following product categories: Corrugated Paper, Plastic, Fiberboard, and Metal. UC has added a picklist field to store this data.
How can the Case be automatically placed in the correct queue upon submission?

Question47: Which type of field do administrators use when creating a junction object?

Question48: Universal Containers is having a quality control problem with one of its product lines.
Multiple Books
Which standard object can be used to track the extent of the problem?

Question49: A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts. What should an administrator do to meet this requirement?

Question50: Sales Rep A shared a pricing guide from a Content library with Sales Rep B.
Sales Rep B reports that the pricing guide is unavailable. How should an administrator troubleshoot this issue?

Question51: The warehouse manager has received a new product line of containers. Management wants a spreadsheet of new products and a separate spreadsheet of pricebooks loaded into Salesforce.
Which Salesforce data tool should the System Administrator use to meet this request?

Question52: Universal Containers has purchased 25 new Salesforce licenses. How many users can a System Administrator create at the same time on the Add Multiple Users page?